What does the privacy policy cover?
Policy overview
About this privacy policy
The VegaStars privacy policy explains how personal information may be handled when you use the casino website and services. Check the current policy for details about the information collected, its use and storage, and your available choices.
Refer to the current policy for the latest details.
Information
Information and its handling
| Information type | What may be involved | How it is handled |
|---|---|---|
| Account details | Account and contact information you provide, as described in the current policy. | Check the policy for how account information is used and stored. |
| Website activity | Information associated with using the website; details are set out in the policy. | Refer to the policy for how website activity is handled. |
| Gaming activity | Information related to casino play, as described in the policy. | The policy explains how this information may be used and retained. |
| Support messages | Support, Help Centre, FAQ, Community, Responsible Gambling page | Support, Help Centre, FAQ, Community, Responsible Gambling page |
| Verification records | Information connected with identity checks, where applicable. | Check the policy for how verification information is managed. |
Only provide personal information through the appropriate VegaStars account or support channels. Check the current policy before sharing sensitive details.
Uses
Why information may be used
- To provide and manage casino services.
- To respond to enquiries and provide customer support.
- To help protect accounts and maintain security.
- To meet applicable legal and regulatory obligations.
The current policy sets out the purposes and conditions for handling personal information.
Cookies
Cookies and online activity
Check the current VegaStars privacy policy for information about cookies, browser storage and online activity, including any available settings.
Your browser may also store information according to its own settings. Read the Cookies Policy for more information.
Storage
Storage and retention
The privacy policy explains how personal information may be stored and protected. Refer to the current policy for details about storage arrangements.
Retention details may depend on the type of information and applicable obligations. Check the policy or contact Support if you have a question about a record.
Sharing
Sharing and third parties
The current policy explains whether information may be shared and in what circumstances. Check it for details about service providers and other recipients.
External websites have their own privacy practices. Review their policies before sharing information with them.
Security
Keeping your information secure
Take care with sensitive details
Use official VegaStars channels for account enquiries. Avoid sharing passwords or other sensitive information unless the channel and request are verified.
- Keep your password private.
- Do not share account recovery details.
- Check screenshots for private information before sending them.
- Use secure, up-to-date devices and browsers.
Retention
How long information is kept
| Information category | Retention details |
|---|---|
| Account information | See the current privacy policy for applicable retention details. |
| Support communications | Support, Help Centre, FAQ, Community, Responsible Gambling page |
| Gaming records | Retention depends on the policy and applicable obligations. |
| Other records | Check the policy for details about the relevant information. |
For information about specific records, consult the current policy or contact Support.
Your choices
Your privacy choices and requests
Read the current policy to learn about your privacy options. For questions about your information or an account request, contact VegaStars Support.
Privacy rights and obligations can depend on the circumstances and applicable law. Australian players can consult the OAIC privacy principles for information about Australian Privacy Principles. Contact the relevant service about records it holds.
More information
Related information
VegaStars privacy policy: how player information is handled
What this policy explains
The VegaStars privacy policy describes how personal information may be handled when you use the casino website and services. It helps Australian players find details about information use, storage and available privacy choices.
Read the policy alongside the Help Centre, FAQ and Responsible Gambling page. If a specific detail is not published, contact Support rather than assuming how information is handled.
VegaStars data protection and information
The policy explains what information may be collected and processed in connection with VegaStars services. For the specific categories, purposes and circumstances, consult the current policy.
Information handling may also relate to website use, account activity or communications. Check the policy for the categories collected and how long they may be retained.
- Information you provide when using an account
- Information related to using the website
- Records connected with casino services
- Messages sent to VegaStars Support
- Information addressed by the current privacy policy
How VegaStars may use information
The privacy policy sets out the purposes for handling personal information, which may include providing services, responding to enquiries and meeting applicable obligations. Consult the current policy for the purposes that apply to your situation.
The welcome offer is “Double your first deposit!”: 100%, up to AUD 6,000, 125 Free Spins, an A$20 minimum deposit and 40x wagering. Check the current terms for offer conditions and how promotional communications are managed.
VegaStars privacy, storage and sharing
Refer to the current policy for details about storage, safeguards and retention. If you need information about a specific account record, contact VegaStars Support.
The policy explains the circumstances in which information may be shared. VegaStars is associated with Neptune Projects SRL, registered at 1602, 16th Floor, Condo Nest Freses, Freses Granadilla, Curridabat, San Jose, Costa Rica. The listed licence is Tobique Gaming Commission, licence 0000020.
Your privacy options
Australian players can review the privacy options described in the current policy and contact Support with questions about their information. The options available depend on the circumstances and applicable requirements.
For questions about access, correction, storage or data protection, contact VegaStars Support or consult the Help Centre and FAQ. Cashback can be withdrawn anytime with no restrictions; this does not determine how account records are handled.
